Shipping information and costs

Returns Information / RMA Procedure

Free Shipping

SHIPPING: INFORMATION AND COSTS

NATIVIS.BEAUTY ships throughout Italy, Europe, and beyond, with prices varying due to shipping costs, especially to North America.

NATIVIS.BEAUTY is constantly working with major national and international couriers to ensure the best service in terms of time, delivery guarantees, and customer service.

Cash on delivery payments are Available only for Italy; in this case, an additional €6.00 ​​will be added to the order amount due to the courier's handling fees.

SHIPPING COSTS AND TIMES

*Subject to item availability; In case of delays, the recipient will be notified by phone or email.

**Orders weighing more than 17 kg incur higher shipping costs, for which a €7.00 contribution is required;
Orders weighing more than this amount

The cost of shipping outside Italy varies according to the weight of the shipment and the courier's price list.

Euro Zone 1: Austria, France, Germany

Euro Zone 2: Netherlands, Slovenia, Spain

Euro Zone 3: Belgium, Luxembourg

Euro Zone 4: Bulgaria, Czech Republic, Romania, Slovakia, Hungary

Euro Zone 5: Denmark, Finland, Greece, Sweden

Euro Zone 6: Estonia, Latvia, Lithuania, Poland

Euro Zone 7: Cyprus, Malta

Euro Zone 8: Ireland

Eruo area 9: Lichtestein, Croatia

Eurozone 10: Portugal

UK zone: Great Britain (includes costs for managing documents for customs)

Working days: Monday to Friday, excluding national holidays.
Processing times: Orders received Monday to Friday, excluding holidays, are processed the same day if placed before 11:00 a.m., or the following business day if placed after noon. Orders received on Saturday and/or Sunday are processed the following Monday.
Delivery times: Delivery times may vary depending on the carrier used and due to force majeure, such as weather conditions and strikes.

DELIVERY METHODS

Ordered products are delivered to the postal address specified by the Customer on the order form. By registering on the site, you can access the MyBeauty section and manage an address book to which you can have your orders delivered. The status of your order will always be available in the MyBeauty section.
Deliveries are made from Monday to Friday, during normal office hours, excluding national holidays.
When the order is handed over to the express courier, an email will be sent containing a link to check the path of your package from the moment it is picked up by the courier until actual delivery.
Delivery is considered complete when the product is made available to the Customer at the address specified in the order form.
Upon delivery of the Products by the courier appointed by NATIVIS.BEAUTY, the Customer is required to carefully check:
a) That the packaging is not damaged or in any way altered or degraded;
b) That the number of pieces delivered corresponds to that indicated in the transport document.
Any damage to the packaging and the Products or any discrepancy in the number of pieces/packages or indications must be immediately contested by the Customer, who may Please contact NATIVIS.BEAUTY through Customer Service, specifying the order for which these issues occurred.

FAILURED DELIVERY

Express Courier
In the event of a failed delivery due to the recipient's absence at the specified address, the courier will send the customer a notification email with a link to schedule a delivery appointment. The customer can specify a date and whether the driver should arrive in the morning or afternoon. If delivery is not possible on the agreed-upon date due to the recipient's absence, Customer Service will attempt to contact the customer to schedule a new delivery. If Customer Service is unable to contact the Customer for the next 9 business days, or if delivery is further impossible due to the recipient's absence, the ordered Products will be returned to NATIVIS.BEAUTY.

After 30 days from the date on which the ordered Products were returned to NATIVIS.BEAUTY due to delivery being impossible, the contract will be deemed terminated and the purchase order cancelled pursuant to art. 1456 of the Italian Civil Code. NATIVIS.BEAUTY will refund the amount paid by the Customer, net of the costs of returning the Products and the costs of storing them at the courier's branch responsible for delivery.
The termination of the contract and the refund amount will be communicated via email. The refund amount will be credited to the payment method used by the Customer for the purchase. If, before the thirty-day period, the Customer requests to resend the purchased Products, NATIVIS.BEAUTY will proceed with the new delivery, charging the Customer, in addition to the delivery costs, the cost of returning the Products to NATIVIS.BEAUTY, and storage costs.

SHIPMENTS TO AFRICA, ASIA, OCEANIA, SOUTH AND CENTRAL AMERICA

Shipments to these countries will be subject to an appropriate assessment; a quote will be provided with shipping costs based on the weight and type of goods being shipped. Purchases must be paid in advance by credit card, and the goods, while taking the utmost care with packaging and any customs formalities, will travel at the recipient's risk; any import taxes or customs hold-ups will be borne by the recipient.

RETURNS: INFORMATION AND METHODS

1. Not satisfied with your purchase?

You can exercise your right of withdrawal within 14 days of receiving the product purchased on Bio-Natural.eu. To return purchased goods, simply let our operators know of your wish by sending an email via the contact page, by sending a direct email to info@nativis.beauty, or by calling +39 0362 1636465

Our operator will provide a return number (RMA code) and send an email with the label to attach to the shipping box. They will arrange for collection at the location you specify.

When the package arrives at the NATIVIS.BEAUTY warehouse, the integrity of the product will be checked. Specifically, the packaging must not have been opened and the warranty seals must not have been removed. If the product is eligible for return, we will refund the product price excluding shipping costs or, alternatively, issue an annual voucher for a future purchase excluding 50% of the shipping costs.

If your order includes free shipping, partial returns will be charged 50% of the shipping cost; full returns will be charged the full shipping cost.

2. Did you purchase multiple items but only want to return one?

Please refer to the procedure described in point 1.

3. Have you already opened the product you purchased but are not completely satisfied with it?

Please send a message to info@nativis.beauty, expressing all your thoughts and opinions. In this case, we will consider sending you a similar product in type and price, of your choice from those available, charging you only the shipping costs. The products you can select will be of the same type and made by manufacturers who have signed up to the "GraditOK" guarantee.

Practical Tips

If you are unsure about your purchase, we recommend not throwing away the original packaging. It could be very useful in the event of a return, especially for bottles or products in fragile containers. The packaging used by NATIVIS.BEAUTY follows the best shipping standards recommended by major couriers to ensure the integrity of deliveries and respect the environment.

The warranty seals are very important and must not be removed. Since these are food or cosmetic products, they cannot be reused, even during demonstrations.

Did the item arrive damaged or broken?

If the courier delivers a package that is obviously damaged or particularly mishandled, we recommend that you do not accept it. If possible, we recommend that you take a photo of the damage and immediately inform us of your failure to accept it and the reasons for it.

Sending us an email to info@nativis.beauty with a complete and precise description and attaching the photo would be ideal and would be of great help to us. Thanks to your communication, we will take steps to send you the same order as soon as possible at no additional cost.

If you do not receive information or the communication lacks the minimum essential information, you will have to wait for the goods to be received so that our staff can better assess the situation.

Bio-Natural.eu uses packaging materials with high quality and safety standards. Therefore, we recommend that you always use common sense as a guideline. For example, a package containing bottles may be damaged during transport, but if there are no obvious leaks, it means the product inside is intact.

If you return the package and it is particularly mistreated, or if you believe the packaging is unsuitable for the type of product contained within, we would be very pleased and grateful to hear your opinion. It would help us to offer an ever-better service.

Please note! For any communication, we require your number and The order date, which you can find in the emails sent to your address, in the document sent, or on the label attached to the package received.

Attention! Without an order number and date, requests submitted will be assigned a low priority level, resulting in delayed responses.

FREE SHIPPING

You can get free shipping in Italy, including the islands, for orders over €49.

We are currently unable to reduce the free shipping rate without compromising the quality of service; we are working to arrange transportation to the collection point to reduce prices while maintaining a high-quality service.